Terms of service

Terms & Conditions

Welcome to MetaMerch. By accessing or purchasing from metamerchandice.com, you agree to be bound by the following Terms & Conditions. Please read them carefully before using our services.

1. Acceptance of Terms

By using this Website or placing an order, you confirm that you are legally capable of entering into a binding contract and agree to comply with these Terms & Conditions. If you do not agree, please do not use the Website.

2. Product Information

MetaMerch specializes in collectible and miniature products that contain very small and minute parts. Product images, descriptions, and specifications are provided for reference only and may slightly vary from the actual product.

Each product is thoroughly inspected and quality-checked before dispatch to ensure completeness and proper condition.

3. Pricing & Payments

  • All prices listed on the Website are final and inclusive/exclusive of applicable taxes as mentioned.

  • We reserve the right to modify prices or discontinue products at any time without prior notice.

  • Orders will be processed only after successful payment confirmation.

4. Shipping & Delivery

  • Delivery timelines are estimates and may vary due to logistics, location, or unforeseen circumstances.

  • MetaMerch is not responsible for delays caused by courier partners, natural events, or incorrect address details provided by the customer.

5. No Refund Policy

MetaMerch follows a strict No Refund Policy.

Due to the nature of our products involving small and delicate components, and because every item is carefully checked before shipment, refunds are not offered under any circumstances once an order is placed and shipped.

Customers are requested to review product details carefully before making a purchase.

6. Exchange Policy

We offer an exchange only, subject to the conditions below:

  • Exchange requests must be made within 7 days from the date of delivery.

  • The product must be unused, unassembled, and returned in its original packaging, including all parts, manuals, and accessories.

  • Exchanges are applicable only in cases of verified manufacturing defects or missing parts.

  • Any damage caused due to improper handling, misuse, or incorrect assembly is not eligible for exchange.

  • Exchange approval is subject to inspection by our team and product availability.

MetaMerch reserves the right to accept or reject any exchange request at its sole discretion.

7. Customer Responsibilities

  • Customers are responsible for providing accurate shipping information.

  • Customers must carefully handle and assemble products according to the provided instructions.

  • Products are intended for collectible and hobby use only and are not suitable for young children unless explicitly stated.

8. Intellectual Property

All content on this Website, including logos, images, text, designs, and graphics, is the exclusive property of MetaMerch and is protected by intellectual property laws. Unauthorized use is strictly prohibited.

9. Limitation of Liability

MetaMerch shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products or Website.

10. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of Indian courts.

11. Changes to Terms

We reserve the right to update or modify these Terms & Conditions at any time without prior notice. Continued use of the Website constitutes acceptance of the updated terms.

12. Contact Information

For any questions related to these Terms & Conditions, exchanges, or orders, please contact our customer support through the details provided on metamerchandice.com.